We are having a lot of trouble with your housing department. Maria may be the individual we spoke to Friday and today. She is not being empathetic to our family as we prepare for our journey to Standford for a life and death surgery for our precious 4 year old twin daughter. We have stayed in the past and are very surprised with our treatment this time around. She said " the Ronald McDonald may not even be an option for your family" even as my husband pleaded that we cannot afford to stay in a hotel for three weeks. It's so stressful to now have to deal with this two days before her surgery.